Refund Policy

Last updated: October 31, 2026

 

At Renew Wellness MedSpa, we want you to feel comfortable with your purchase and your experience. If you have a concern, please contact us so we can review it with you.

 

Services

Completed services aren't refundable. Concerns should be raised at the time of your appointment.

 

Cancellations and missed appointments

Please contact us as soon as possible if you need to cancel or reschedule.

 

You can cancel or reschedule online, or by calling us, up to 24 hours before your appointment. Within 24 hours of your appointment, please call us at (480) 688-9288. We do not currently charge a cancellation or no-show fee, but we ask for as much notice as possible so we can offer the time to another guest. If you prepaid for an appointment and cancel at least 24 hours in advance, we will refund your payment.

 

Packages, prepaid appointments, and gift cards

Unused prepaid appointments can be refunded or rescheduled when canceled at least 24 hours in advance. If you purchase a package, the unused portion may be refunded at our discretion, less the full price of any services already received.

 

Gift cards are not refundable and cannot be exchanged for cash, except where required by law. Any expiration date is shown on the gift card and will be no less than five years from the date of purchase. Lost or stolen gift cards may be replaced at our discretion if you can provide proof of purchase.

 

Requesting a refund

Email info@renewwellnessmedspa.com or call (480) 688-9288. Include your name, appointment or purchase date, and a brief explanation of your request. Please do not include sensitive medical information in your email.

 

Approved refunds will be returned to the original payment method where possible. Your payment provider may take additional time to post the refund.

 

This policy does not limit any rights you have under applicable consumer law.